A Lightweight Windows App that Improves Operational Visibility & Makes Job Tracking Effortless

A purpose-built Windows app that integrates with FixFire’s existing platform to provide live job mapping, priority visibility, engineer tracking, and sales pipeline intelligence. Improving operations without replacing the core system.

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Client profile

With more than 45 years of experience and operations serving the West and East Midlands and beyond, Fixfire provides end-to-end installation, maintenance, assessment, and compliance services, including fire alarms, fire suppression, CCTV, and access control.

Industry type

Fire, safety & security services

Experience

50 years of experience

Country

Project overview

Fixfire already had a system managing their operations and had no intention of replacing it. What they needed was smarter visibility layered on top.

Their existing system held years of live operational data, so any new software had to connect cleanly without touching its integrity or performance. Management had been approximating job visibility and sales reporting through spreadsheets, which was slow and error-prone at scale. SHALIGRAM built BOOSTER, a lightweight Windows application with a SQL Server backend that integrates directly with Fixfire’s existing system while running independently alongside it. The application adds real capability without ever modifying the underlying database or disrupting daily operations.

The existing system continues to run exactly as it did before. BOOSTER simply makes everything around it more intelligent.

Technical challenges

FixFire’s central requirement was integration without disruption, introducing meaningful visibility on top of a system that already functioned reliably. The existing platform held years of live operational data, so any new solution had to connect cleanly without altering it. At the same time, management had been relying on spreadsheets to approximate job visibility and pipeline status, an approach that no longer scaled with the business.

The existing system held years of live operational data that could not be disrupted.
Any new software needed to read cleanly from the same database without corrupting it.
Job visibility by location and priority was being approximated manually through spreadsheets.
Sales pipeline reporting offered no clear view of stage delays or follow-up gaps.
Management lacked a real-time way to identify urgent jobs and available engineers quickly.
The solution needed to run independently while integrating tightly with the live platform.

Our solution

SHALIGRAM delivered BOOSTER, a purpose-built application operating alongside Fixfire’s existing system, introducing intelligence without modifying the underlying database in any respect. Rather than proposing a costly platform replacement, SHALIGRAM designed a lightweight companion system that connects cleanly to the existing backend while reading data without altering it.

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Lightweight, non-invasive integration

Developed BOOSTER as a lightweight Windows application with a SQL Server backend, integrating directly with Fixfire's existing system while running independently alongside it, using minimal system resources without ever modifying the underlying database or platform in any way.

Interactive jobs map

Built an interactive jobs map using a customized DevExpress mapping tool, displaying every active job with colour-coded pins by type and priority, turning what was once a manual spreadsheet exercise into a real-time operational view.

Engineer filtering

Enabled engineers to be filtered in or out of the live jobs map view, letting admin staff quickly focus on relevant tasks, locations, and personnel without wading through unrelated job data across the wider system.

Advanced job tooltips

Added advanced tooltips that surface key job details at a glance directly on the map, giving staff immediate context on any job without needing to open a separate record or cross-reference another spreadsheet entirely each time.

Sales opportunity reporting

Built a Sales Opportunity Report that tracks every business opportunity and its current stage, showing exactly how long each stage takes, where delays consistently appear, and precisely where follow-up is genuinely needed most urgently and quickly.

Full pipeline visibility

Gave management full, real-time visibility into the shape of the sales pipeline at any given moment, replacing manual spreadsheet tracking with a live, structured, and easily accessible view of opportunities across every active stage and status.

What our client achieved from our solutions

Improved admin visibility

Admin staff gained better visibility of jobs, engineers, and next urgent actions than they have ever had before, dramatically reducing the time spent manually tracking operations across spreadsheets and disconnected systems throughout each working day.

Faster pipeline gap detection

Management gained advance, actionable information about the sales pipeline, allowing them to consistently identify and close gaps faster, rather than reacting to opportunities only after they had already stalled somewhere in the process entirely unnoticed.

Zero system disruption

The existing system continued to run exactly as it always did before, with absolutely zero disruption at all to years of live operational data or day-to-day platform performance throughout the entire integration process and well beyond.

Instant urgent job visibility

Urgent jobs became immediately visible through colour-coded map pins, letting staff very quickly prioritise the most critical tasks first instead of manually cross-checking spreadsheets to determine what needed attention most urgently each and every day.

Smarter without a rip-and-replace

FixFire gained a genuine intelligence layer on top of a system that already worked well, avoiding the significant cost, risk, and disruption of a full platform replacement while still solving real operational visibility gaps entirely.

Targeted sales follow-up

The sales team gained clear, structured visibility into stage-by-stage pipeline delays, enabling much faster, far more targeted follow-up on opportunities that had previously been difficult to track consistently across the full business and its operations.